esagoni

Change to PTC's Java Support for Customers

Change to PTC's Java Support for Customers

We want to notify you about important changes to PTC’s Java support effective January 2019. Oracle has made a significant change to their support policies for Java that affects PTC’s distribution of Java versions and Java updates.

PTC has, in many cases, shipped Java as part of our product installers as well as provided Java updates as a convenience to our customers. With Oracle’s policy changes, we are no longer able to provide this convenience. As a result, starting January 2019, PTC will no longer distribute Java (JDK/JRE) with any new product releases and will no longer ship Java updates, including security patches, except for free trial products. For products released prior to January 2019, PTC may continue to distribute a publicly-available version of Java with the product installer only. 
 
Starting January 2019, you need to plan to obtain and install Java as a prerequisite for installing or re-installing the PTC products that rely on Java and need to secure your own support contract with Oracle for updates to Java including security patches. Every customer should obtain a support contract with Oracle for updates and security patches to Java for their PTC products that rely on Java even for those PTC products where we did not provide JAVA as part of the installer or in updates.
 
The following products currently ship Java with the PTC product installer. Starting January 2019, you will need to obtain and install Java as a prerequisite for installing or re-installing these PTC products and ensure you continue to obtain updates to Java including security patches from Oracle.

  • Arbortext Editor, Publishing Engine, Styler and Architect
  • Axeda Development Utility, Policy Server and Global Access Server
  • CADDS 5
  • Creo Elements/Direct, Model Manager and Drawing Manager
  • Creo Schematics
  • InService, InService for A&D and Technical Content Delivery
  • Integrity Modeler, Lifecycle Manager Extension, Requirements Connector
  • Optegra
  • Service Knowledge and Diagnostics

The following products currently ship Java with the PTC product installer as well as ship updates to Java. Starting January 2019, you will need to obtain and install Java as a prerequisite for installing or re-installing these PTC products.  For these products you will need to secure a support contract directly with Oracle for updates to Java, including security patches.

  • Arbortext Content Manager Pro/INTRALINK
  • Creo Parametric, Creo Options Modeler, Creo Layout and Creo Direct
  • FlexPLM
  • Windchill based products and associated extensions

PTC will continue to update you on specific product plans with regards to Java changes through communication via PTC Support Service channels.  Please refer to this page on the eSupport Portal - www.ptc.com/support/go/JavaFAQ - for on-going updates. PTC Cloud Services customers (Managed and SaaS) will receive a separate notice regarding how they may be affected and may contact their Cloud Service Management team for further information.

Request info

All fields are mandatory